Deleting and Restoring Users [Article 01-0105]

1. Log In to your account
2. Tap the Admin tab in the main header bar and then select ‘Account Management’
3. Select ‘Licences and Payment’ from the side menu
4. A user can only be deleted if they are in a dark grey row, i.e. they have no licences
5. To take away a licence simply uncheck whichever radio button is filled
6. At the 'Bench user' box tap 'Yes' to confirm the removal of the licence from that user
7. That user's row now appears dark grey in the table
8. To delete them tap the black 'cross' at the end of the row
9. The user disappears from the table - but they can be restored at any time
10. Note that to see your deleted users in the Licences and Payment table simply check the 'Show deleted users' box (top left)
11. Deleted users are shown in red rows: none of their radio buttons can be checked at this point - but that can always be changed ...

1. To see deleted users in the Licences and Payment table check the 'Show deleted users' box (top left)
2. Deleted users are now shown in red rows
3. To restore them - i.e. give them a new licence - first tap the black 'plus' button at the end of the red row
4. The row changes from red to dark grey
5. Any of the radio buttons can now be checked - giving the user a licence: select the chosen product
6. Tap 'Add to shopping cart' at the 'Apply Licence' box
7. The row colour changes from dark grey to white/light grey, indicating that the user has been restored and has an active licence
8. Note that if you are outside the Free Trial you must have a spare licence in order to be able to restore a deleted user - otherwise you will be asked to buy an additional licence through the Checkout box

1. Click the 'Confirm these changes' box at any time to save your selections
2. Or click the grey 'Undo changes' box if you change your mind

[Article 01-0105-05]